Mediation Services

What is Mediation?

Mediation is a form of alternative dispute resolution where we help two or more people involved in a dispute to understand each other and to recognise that they can find their own resolutions to conflict. Mediation can help with disputes between neighbours, within families, in school, at work or between people doing business with each other.

Mediation is recognised as an effective way of problem solving that can help avoid costly and lengthy legal proceedings, formal procedures or employment tribunals. Our accredited mediators help you to identify needs, clarify issues, explore solutions and negotiate agreements. Our mediators act as facilitators, helping people to work out a solution that is realistic, practical and workable.

The decision making rests with the parties involved – the mediation process is entirely voluntary.

Benefits of Mediation

• Our mediators can meet you at a neutral venue or connect via phone, to listen to the issues from your point of view.
• We can arrange meetings at a time to suit you.
• Our mediators will make as many return visits as necessary.
• You are in control and can disengage from the process at any time.
• Mediation is confidential: all meetings are conducted in private and information will not be shared with others unless you say so (subject to child protection and other safeguarding requirements).
• Our mediators are impartial and do not take sides.
• Mediation empowers people to deal with their own problems.
• Mediation avoids long lasting hostility as well as costly and damaging court cases.