Mediation Training

Accredited Mediation Training in Sussex, Surrey, Kent and the South East

Mediation Skills
(Accredited) (Level 3)

This course offers high quality, interactive training for anyone wishing to learn the skills required to mediate between individuals. Mediation skills are applicable to many situations and professional sectors including housing, young peoples' services, family support, education and many more. Participants will learn, develop and practice the art of mediation through exercises, group work and role play. Accreditation requires submission of an end of course assessment portfolio but this is not required to complete this training.

This course includes:
> The mediation process - step by step
> How to prepare, facilitate and conclude a mediation
> Listening and questioning skills
> Encouraging participation in mediation
> Confidentiality and impartiality
> Ethical and professional standards


Intergenerational Mediation
(Accredited) (Level 3)

We offer specialist accredited intergenerational mediation training based on our years of experience delivering our Time 2 Talk service. This specific mediation service supports young people, their families or other adults in their lives to improve communication and understanding and to re-establish more effective relationships. The course looks at inter-generational relationships and the conflicts that can arise, develops existing mediation skills and includes:

> Themes in intergenerational mediation
> Self-awareness
> Dealing with conflict and anger
> Building rapport
> Confidentiality and impartiality
> Child protection and safeguarding issues
> Guidelines for mediators

This course is designed to supplement our basic Mediation Skills training course (or similar accredited training course) and is a pre-requisite for anyone wishing to mediate disputes involving children.


Workplace Mediation
(Accredited) (Level 3)

This course explores the fundamentals of mediating in a business environment and enables participants to develop their skills through a variety of engaging input, role play and coaching.

The course is delivered by two experienced workplace mediators who are also accredited trainers. The course helps participants to:

> Examine the values and principles of workplace mediation
> Understand the causes and consequences of workplace conflict
> Explore our personal response to conflict and how that impacts our role as a mediator
> Consider the stages of the workplace mediation process
> Review and practice the key communication skills required to manage conflict situations at work


Conflict Resolution/Coaching Training

This training course offers participants an opportunity to explore the concept of conflict and understand how it affects people, especially in times of stress and worry, causing them to act in a 'difficult way'. You will look at the different communication styles that will help people to manage their behaviour and work towards a positive outcome. Participants will be encouraged to explore their own reactions to conflict and develop their own skills. They will learn how to support others in times of conflict and apply the principles of Solution Focussed Therapy to coach people towards their own more positive response to conflict.

The course deals with:
> Understanding conflict
> Dealing with 'difficult people'
> Using different communication styles
> Understanding responses to conflict
> Understanding triggers to conflict


Communication Skills Training

Learn how to become a more effective communicator and how to deal with difficult situations through active listening, understanding and positive communication.

The course covers:

> Active listening skills
> Know what to say
> Learn how to say it
> Avoid misinterpretation
> Learn how to read body language


Peer Mediation Training (for schools, housing schemes or youth groups)

Peer mediation develops skills to enable pupils to support their peers to resolve conflicts between themselves and others. It can be offered in primary or secondary schools and can have many positive benefits, both for the school as well as for the pupils. Once trained, peer mediators will be equipped to guide their fellow pupils through a structured mediation process with the aim of helping them to find their own solutions to conflict. The school would appoint and train a member of staff to act as the Peer Mediation Co-ordinator to oversee the running of the service and support the peer mediators. Peer mediation works best when it is adopted as a 'whole school approach'. The benefits include:

Young people are better equipped to deal with conflict themselves avoiding the need for time-consuming intervention from staff and teachers
Young people learn to take ownership of their problems
Social, emotional and mental well-being is enhanced
Teaches important life skills such as effective listening, critical thinking, negotiation and teamwork, which are widely transferable outside of school
Encourages respect, empathy and tolerance of others
Recognising the effect of individual action on others
Links with PHSE and citizenship education
Fosters healthy school environment
Can help reduce absenteeism and bullying


Upcoming Events

Upcoming Events

We are currently accepting applications for our 2023 training programme. Our courses are accredited through Open College Network, London (OCN, London).

Please contact us by phone or email for an application form or for any additional information.

Our Training Services

Applications are open for our 2022 training courses. Please follow the links under 'Events and Training' for more information and how to apply. Early response is recommended as these are popular courses and space is limited.

Mediation Plus offers a comprehensive programme of mediation training courses. As well as accredited training for our own mediators, we provide training to other agencies, organisations and groups.

Our Level 3 Mediation Skills Course and Intergenerational Mediation Skills Course are accredited with the Open College Network (London). These courses are held in our training suite in Hailsham. We can also provide community-based training courses at alternative locations for groups of 12 or more.

We can also offer bespoke training courses in conflict resolution and communication skills which can be designed to meet the needs of any group or organisation.

For more information about our courses please follow the links above or to discuss specific training needs, please give us a call.