Train with us
We provide training in mediation and communication skills for our mediators, independent learners, local businesses, and public and voluntary sector organisations.
We are an accredited learner centre, registered with the Open College Network (OCN) London Region and have trained hundreds of people since we developed our courses.
If you would like to book on to one of our existing training courses or to enquire about a bespoke mediation course, please contact us.
Upcoming courses
Level 3 Award in Understanding Mediation. Five Day Course (online)
Dates: Courses starting in June, September and January
June 2025 course dates: 5th, 6th, 12th, 13th and 20th June 2025
September 2025 course dates: 18th, 19th, 26th September and 2nd, 3rd October 2025
January 2026 course dates: 29th, 30th January, and 6th, 12th, 13th February 2026
This OCN accredited course is suitable for anyone supporting individuals, families and communities negatively affected by conflict.
Our Level 3 Award in Understanding Mediation (Community Mediation) is a live, interactive online course. Learners engage in presentations, group discussions, individual tasks, and practical role plays, gaining hands-on experience in mediation techniques. This accredited training is ideal for anyone looking to deepen their conflict resolution skills for volunteering, professional development, or personal growth.
Review ⭐⭐⭐⭐⭐ (2025)
“Alice and Becky made a fantastic training team — their different styles and approaches complimented each other perfectly, creating a positive and productive learning experience. The observation feedback was also excellent — specific, constructive, and incredibly helpful. Thank you to everyone involved.”
Course details
- Unit 1; Key Mediation Skills (Ofqual Unit Ref F/503/9822) – 3 credits
- Unit 2; Understanding Mediation (Ofqual Unit Ref F/503/9823) – 3 credits
By the end of this course, you will
- Understand the purpose and principles of mediation and the process used.
- Understand the role of the mediator and co-mediator
- Develop key listening communication skills used in the mediation process
- Consider techniques to manage prejudice
- Reflect on your own skills and experience and ability to mediate.
At the end of the course, you will receive a certificate of attendance.
Optional Accreditation: To receive an OCN certificate of accreditation you will be required to complete and submit a portfolio of work for assessment. We can guide you through this process.
Listening and Communication Workshops.
Dates TBC
These are short online sessions, open to professionals and members of the community who support others experiencing issues. The workshop covers.
- Core mediation principles to support open communication.
- How to create a safe space for people to talk to you.
- Listening skills.
- Self-care.
If you would like to receive information about these workshops, please get in touch.
Peer Mediation in Primary Schools
Dates available to suit your school.
Peer mediation is an effective way of supporting young people to address conflict and communication issues with peers. It is an early intervention used to address fallouts among friends, fighting, rumours, bullying and eventually exclusion.
We can provide in-school peer mediation training for students and school staff, enabling your school to set a peer mediation programme where trained children use the principles and process of mediation to help their peers talk about the issues they are facing and identify how they can be resolved.
Not only does this support your school to deal with conflict, but the young people involved develop and model strong communication skills that will remain with them for life.
Dates are available to suit your school’s needs. Please contact us for more information.